SUPPORT AND SERVICE INFORMATION

Frequently asked questions

Clear answers about portfolio management, ImpulseAlgo, fees, account access, investment risk and data protection.


What services does your investment company offer?

Our company offers a wide range of investment solutions, including portfolio management, wealth advisory, retirement planning, and access to investment funds across various asset classes such as stocks, bonds, crypto, and alternative investments. We also provide professional financial consulting and education.


Is there a minimum investment requirement?

Minimum investment requirements depend on what kind of assets you would like to trade and can vary based on the type of account and service. Please check our website or consult with one of our advisors for specific details on minimum requirements.


What assets you are trading and consult on?

We trade US markets, including assets, that are traded on NASDAQ, NYSE, NYSE Arca. We also trade crypto, different types of ETFs, IPOs in some cases.


How are investments managed?

Our investment management services offer a range of options, from self-directed investing to managed portfolios. For managed accounts, our team of professionals monitors and adjusts investments based on market conditions, ensuring alignment with your financial objectives.


What fees are associated with my investments?

Fees vary by service and account type. We offer both flat-rate and percentage-based fees, depending on the level of service. Please refer to our fee schedule or contact an advisor for detailed information on our fee structure.

How can I access my account information?

You can access your account through our secure online portal, which allows you to view account balances, transaction history, performance reports, and more.

Can I track my investments' performance in real-time?

Yes, you can track your portfolio’s performance in real time via our online portal, that you access from site by pressing login button on the top right of any page. You’ll have full transparency into your holdings and performance data.

Where are my funds held, and does ImpulseTrade take custody?

Your funds remain in your own brokerage account or digital-asset wallet. ImpulseTrade provides portfolio construction, monitoring and execution guidance; allocations are explained and approved before capital is committed.

Are returns guaranteed?

No. All investments can lose value, and past performance does not guarantee future results. Market volatility, liquidity, execution and technology risks can affect outcomes. Clients should select a mandate and position sizes that fit their financial situation and risk tolerance.

How is my risk profile and portfolio mandate determined?

At the start, we discuss your objectives, time horizon, liquidity needs, preferred markets, experience and acceptable drawdown. These inputs guide the proposed allocation, instruments and risk limits, which you review before implementation.

How do I start working with ImpulseTrade?

Begin with a consultation through the contact form. We document your objectives and technical setup, prepare a proposed allocation or service plan, review it with you, and only then proceed in your own account or wallet.

Does ImpulseAlgo place trades automatically?

No. ImpulseAlgo delivers trade signals through the Telegram group, including entry and risk-management instructions. You decide whether to follow a signal and place or adjust orders in your own brokerage account.

How is my personal information protected?

Personal and contact data are used to provide and administer the service and are not shared with third parties except where required by law or described in the Confidentiality Agreement. You should also protect your login credentials and device access.